Markit Genpact KYC Services Online Privacy and Cookie Policy

Please read this policy carefully. The following policy is subject to the terms of any written agreement which you (or the organisation which you are authorised to act on behalf of) have with Markit Genpact KYC Services Limited or any of its affiliates ("KYC Services") (a "Written Agreement"). For the avoidance of doubt, if you (or the organisation which you are authorised to act on behalf of) have a Written Agreement, the terms of Written Agreement alone, and not this policy, shall apply.

KYC Services is committed to protecting your privacy. This privacy policy applies to the personal information we collect on this website and the personal information we handle about the individual representatives (which term may include, without limitation, employees, officers or contractors) of our subscribers.

In addition, this privacy policy describes the type of information we gather and track, how the information is used, and with whom the information is shared.

In general, you can visit KYC Services on the internet without disclosing who you are or giving any personal information about yourself. There are times, however, when KYC Services may need information from you to better serve you.

1. Collection and Use of Personal Information

KYC Services collects personal information that you voluntarily provide on this website, which includes your name, address, e-mail address, phone number, company, job title and may include other contact information. For example, KYC Services collects personal information when you register to receive more information about certain KYC Services’ services or products KYC Services uses this information to communicate with you and to provide you with your requested information.

KYC Services primarily uses the personal information it collects to provide you with: (a) the services and data to which you are entitled; and (b) other information which you have requested. We also may use this personal information when analyzing and improving our services.

If you do not wish to provide such personal information to us, you are not obligated to, but as a result you may not be able to use our website or services. Some of the personal information we request from you is optional. This means that you can elect not to provide it to us and you still will be able to use our website or services. In most cases, we identify required personal information to you by displaying an asterisk (*) next to the field where we request the required personal information.

KYC Services may also provide you with information about our products and services. You may instruct KYC Services at any time not to use your personal information for this purpose by sending an email to informationcompliance@kyc.com. A "tell-a-friend" or other similar sharing tool provided on our website and/or in our e-mails allows you to send information about our products and offerings to another person. When you use these tools, we may ask you for the name and information of the other person. That information will be covered by this privacy policy. We will use it only to send the communication to your friend and for no other purpose.

2. Security of Personal Information

From time to time KYC Services may supplement information you give KYC Services with information from other sources, such as information validating your address or other available information. This is to help KYC Services maintain the accuracy of the information it collects and to help KYC Services provide a better service.

3. Storage Methods and Duration

KYC Services may store your personal information in its databases. The information may be retained and used by KYC Services for a reasonable period, reflecting KYC Services’ need to answer queries or resolve problems, provide new and improved services and any data retention requirements of the law.

KYC Services may retain information after the individual has ceased interacting with us. We retain this information when we have a business purpose to do so, such as user authentication or verification checks.

Thereafter, we will either delete your personal information or de-identify it so that it is anonymous and not attributed to your identity. Your right to request that we delete your personal information is set forth in the "Accuracy of your Personal Information; Your Access and Correction Rights" section below.

4. Disclosure of Personal Information

KYC Services may disclose your personal information to unaffiliated third parties if we believe in good faith that such disclosure is necessary: (a) to comply with the law or in response to a court order, government request, or other legal process; (b) to protect the interests, rights, safety, or property of KYC Services or others; (c) to enforce any contract with you or our Subscriber who you represent, or any terms of service on this website; (d) to provide you with the services or products requested by you (including allowing a purchaser of a KYC Services division, or KYC Services as a whole, to continue to serve you), and to perform other activities related to such services and products, including billing and collection; (e) to provide you with information from KYC Services; or (f) to operate KYC Services' systems properly.

5. Cookies (and Equivalent Technology)

KYC Services sometimes collects usage information from visits to the website to help provide better customer service. KYC Services may use this data to analyse trends and statistics and to help provide better customer service.

KYC Services will collect such information through the use of various technologies, including "cookies". A cookie is a text file that we transfer to your computer’s hard drive through your web browser to enable our systems to recognise your browser. The cookie may then be stored on your computer as an anonymous tag that identifies your computer but not you. You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You also can set your browser to turn off cookies. If you do so, some pages may not work properly and you do this at your own risk.

The "help" menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.

Click for the list of cookies on KYC Services websites.

By using KYC Services’ website, you agree to our installation of these tracking technologies on your computer or device.

6. Accuracy of your Personal Information; Your Access and Correction Rights

We encourage you to review, update and correct the personal information that we maintain about you, and you may request that we delete personal information about you that is inaccurate (or label it as such) by contacting us using the "Contact Us" information detailed in the "Contact Us" section below. By contacting us, you also may object to our further use of your personal information if you have compelling legitimate grounds (this may involve discontinuing your access to our services).

We may ask you to verify your identity and to provide other details before we are able to provide you with any information, correct any inaccuracies, or delete any information. We may charge you an administrative fee to process your request if doing so will require significant resources on our part, but we will inform you of the processing fee before we begin the work.

Your right to review, update, correct and delete your personal information may be limited: (i) if your requests are abusive or unreasonably excessive, (ii) where the burden or expense of providing you with these rights would be disproportionate to the risks to your privacy, (iii) where the rights or safety of another person or persons would be encroached upon, or (iv) if the information or material you request relates to existing or anticipated legal proceedings between you and us, or providing access to you would prejudice negotiations between us or an investigation of possible unlawful activity.

Your right to review, update, correct and delete your information is subject to our records retention policies and applicable law, including any statutory retention requirements.

7. Transfer of Personal Information to Other Countries

Some of the uses and disclosures mentioned in this privacy policy may involve the transfer of your personal information to various countries around the world. By submitting your personal information via this website, you consent to such transfers.

8. Links to Third-Party Websites

KYC Services may provide links to third-party websites. Since KYC Services does not control third-party sites and is not responsible for any personal information you may provide while on such sites, KYC Services advises you to read the privacy policies on those websites before providing any of your personal information on such sites.

9. Other Services

KYC Services may provide you with access to KYC Services services through links and/or dedicated frames (collectively, "Other Services"). For example, you may have access to a toolbar that allows you, amongst other things, to navigate data and content on both KYC Services and third party websites.

Your use of Other Services shall be governed by any applicable terms of use and privacy policies. We recommend you review those before providing any personal information.

10. Modifications to this Online Privacy Policy

KYC Services reserves the right to change this privacy policy at any time by posting revisions on this web page. When we do, we will let you know by posting the changed privacy policy on this page with a new "Last Updated" date. Such changes will be effective upon posting. In some cases (for example, if we significantly expand our use or sharing of your personal information), we also may tell you about changes by additional means, such as by sending an e-mail to the e-mail address we have on file for you.

11. Dispute Resolution

Any questions, concerns, or complaints concerning our collection and use of personal information should be directed to us at the address given below. We will conduct a reasonable investigation of and will attempt to resolve any complaints in accordance with the principles contained in this privacy policy.